LGE Extended Warranties ("LGEW", "us", "we" and "our") is committed to protecting your privacy.
This Privacy Policy explains how LGEW collects, uses and discloses personal information collected in
connection with the purchase or administration of an extended warranty plan issued by LGEW (a "Warranty") and
any information collected on or through lg-dfs-warranty.com
(collectively, the "Site"). In this Privacy Policy, "we", "us" and similar terms refer to LGEW, our parent
company, and our affiliates. "You" refers to the beneficiary of a Warranty and anyone who visits our Site.
By purchasing or activating a Warranty or using our Site, you consent to the collection, use and disclosure
of your personal information in accordance with this policy. If you have any questions about this policy,
please contact our Privacy Officer at the address provided below.
We reserve the right to change the terms of this policy at any time. When we make changes, we will revise the
date at the top of this policy. If we make any material changes to the policy, we will notify you by posting
a notice of such changes on our Site or by sending you an email. We encourage you to review this policy
whenever you visit our Site.
"Personal information" means any information that can identify you, either on its own or in combination with
other information, but does not include business contact information such as a business title, address or
phone number.
What personal information do we collect from you, and why?
When purchasing an Extended Warranty, we will collect the following personal information: Your name, address,
telephone number, email address and information about the HVAC equipment under the Warranty, including its
manufacturer, model number and serial number. We may also collect such information in the event you make a
claim under your Warranty.
We use this information to register, maintain and administer your Warranty, including contacting you in
regards to your Warranty and assessing and processing claims under your Warranty.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you
prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to
remove cookies or reject cookies, this could affect certain features or services of our Website.
Where do we process and store your personal information?
All your information is processed and stored in the United States.
When will we share your personal information with third parties?
Except as set out in this Privacy Policy, LGEW does not disclose or sell your personal information to any
third parties. We may, however, share your information in the following circumstances:
Affiliates:
We may disclose your personal information to any of our affiliates within the LGEW corporate group to the
extent that these affiliates require such personal information and only employees or service providers of
these affiliates which require such personal information to perform their duties will have access to it.
Underwriter:
As part the underwriting requirements, we disclose your personal information (owner name and address of the
equipment) to Dealer Assurance Company for the purpose of maintaining and administering the Warranty and
assessing and processing any claims under the Warranty.
Service Providers:
LGEW may disclose your personal information to third-party service providers who perform services on our
behalf. For example, we may hire other companies to provide data storage, assist in marketing, conduct audits,
and so forth.
Other:
In the event of any acquisition or sale of LGEW and/or its assets, we may be required to disclose your
personal information to a purchasing entity. We may also transfer your personal information in the unlikely
event of LGEW’s insolvency, bankruptcy, or receivership. We reserve the right to disclose your personal
information if required or permitted to do so by law.
How do we keep your personal information secure?
We take the protection of your personal information seriously. We employ a range of safeguards designed to
protect personal information against loss and theft as well as unauthorized access, disclosure, copying, use,
and modification, including physical, organization and technological measures, commensurate with the
sensitivity of your personal information. Our employees have access to your personal information only on a
strict need-to-know basis, are trained in the proper handling of such information, and are required to keep
such personal information confidential and use it only for the purposes for which it was provided.
Where we use service providers who might have access to your personal information in order to assist us with
our business, we require them to have privacy and security standards that are comparable to ours. We use
contracts and other measures with our service providers to maintain the confidentiality and security of your
personal information and to prevent it from being used for any other purpose.
Please be aware that no data security measures can guarantee 100% security. You should also take steps to
protect against unauthorized access to your password, phone, and computer by, among other things, signing off
after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and
keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised
passwords or for any activity on your account via unauthorized password activity.
Keeping Your Information Updated
We do not update any personal information we collect from you unless necessary for the purposes for which it
was collected or as requested by you. In the event it is necessary to update your personal information for the
purposes for which it was collected, we will contact you to provide such updated information. You may also
contact us to update your personal information using our contact information in the "How to Contact Us"
section below.
Accessing Your Information and Addressing Your Privacy Concerns
Subject to certain exceptions prescribed by applicable law, you have the right to access personal information
we hold about you and have it rectified as required and to have any concerns you may have over our policies
and practices addressed to the extent reasonable. To access your information, discuss your concerns or learn
more about our policies and practices please see our contact information in the "How to Contact Us" section
below.
How long do we retain your personal information?
We will only retain your personal information as long as is necessary for the fulfillment of the purposes for
which it was collected or as required by law. (for example: for the duration of your Warranty contract). Your
personal information is securely stored until such time as it is no longer required, after which it is
destroyed, rendering it unable to identify you.
How to Contact Us
If you would like to know more about our privacy practices, including our use of service providers outside
your jurisdiction of residence, or if you would like to exercise certain rights under this policy (including
the right to have your personal information deleted), please contact our Privacy Officer at the address below:
LGE Extended Warranties.
2221 Justin Road #119-PMB 151
Flower Mound, TX 75028
Email: [email protected]
Phone: 855-543-9277
